We will help you get it working.

The app is not yet signed with a paid Apple developer certificate, so macOS asks you to confirm the first time.

1. Open the .dmg and drag Photobook Studio into Applications.
2. Open it once. When macOS blocks it, click Done.
3. Open System Settings, then Privacy & Security. Scroll to the Security section.
4. Click Open Anyway next to Photobook Studio, and confirm with your password.

On older versions of macOS you can instead right-click the app in Applications, choose Open, then click Open. You only do this once.

Windows shows this for new apps that do not yet have a paid code-signing certificate.

1. Click More info.
2. Click Run anyway.
3. Follow the installer.

Use the Windows download on a Windows 10 or 11 computer, and one of the two Mac downloads on a Mac. Both are in the download section of the home page.

For a Mac, click the Apple menu and choose About This Mac. If it says Chip: Apple M1, M2, M3 or M4, download Apple silicon. If it says Processor: Intel, download Intel. If you pick the wrong one, the app will not open. Download the other one and it will work.

The key is emailed to the address you used at checkout, usually within a few minutes. Check your spam or junk folder.

If it has not arrived after 30 minutes, email us the address you paid with and the payment reference from your Paystack receipt, and we will send the key.

1. Open Photobook Studio.
2. Click the Trial button at the top, or click Export.
3. Paste your whole license key into the box.
4. Click Activate license. The button changes to Licensed and Export unlocks.

Each license works on up to 3 computers. On the old computer, click Licensed at the top, then Deactivate this computer. Then activate on the new one.

If you try to activate on one computer too many, the app lists your computers with a Remove button, so you can free one without contacting us. If a computer is lost, stolen or broken, email us and we will free it.

This can happen when the license was cancelled (for example after a refund), when the computer was removed from the license, when the app has been offline for more than 30 days, or when the computer's date and time are wrong.

Connect to the internet, check the date and time, and open the app again. If it is still in trial mode, activate your key again, or email us.

Search your email for "Photobook Studio license key". If you cannot find it, email us from the address you bought with and we will send it again.

The app renews your license in the background about every 12 hours when it is online. If you are offline, it keeps working for up to 30 days. Everything else, including designing and exporting, works with no connection.

Yes, under the conditions on our terms and refunds page.

Where you choose, as a .pbook file. The app also autosaves as you work and offers to recover your last session if it closes unexpectedly.

Photobook Studio keeps links to your original files. When files move, use the relink option to point the project at their new folder.

The app lists the fonts installed on your computer. Install the font first, then quit and reopen Photobook Studio so it appears.

Export is part of the full version. Activate a license key and it unlocks. See "How do I activate my license?" above.

Use 300 dpi for print. Use 150 dpi only for quick proofs. Turn bleed on only if your lab asks for it, and choose the same page size as the album you are ordering. Your lab's ordering page lists its exact requirements.

Quit it completely and open it again. If that does not help, download the latest version from the home page and install it over the old one. Your projects are not touched by reinstalling. If it still fails, email us what you see.